Building Brand Loyalty by improving Digital Experiences
How Digital Experiences Can Build Brand Loyalty
In the past, companies could build a loyal customer base and brand reputation by delivering a quality product or service, but this is rapidly changing. In fact, 86% of today’s consumers are more willing to pay more for a better customer experience. That means customer experiences, and digital experiences in particular, are becoming the key brand differentiator for eCommerce companies in 2020.
